Gatwick Diamond

Crawley, Gatwick

Project Details

Surrey County Council

Project Manager
Surrey County Council

HGP Architects

Willmott Dixon

£17 million

Contract Period
56 weeks

Procurement Type
2- Stage Open Book

Form of Contract
NEC 3 / Option A

6,359 m²

Apprentices Employed
Total 23 apprentices engaged

The Gatwick Diamond project is a new single emergency and dispatch and headquarters facility for the South East Coast ambulance service (SECAmb).

A design and build commercial project constructing new headquarters including emergency and dispatch facility for the South East Coast Ambulance Service, allowing the release of pockets of current accomadation occupied by SECAmb. In turn this will permit a fire station to be constructed to serve the Burgh Heath area with wider regeneration and reconfiguration opportunities. The project main works- includes the construction of a four-storey office development comprising of steel frame/curtain walling and rain screen cladding. This phase also includes and extensive element of external works and new car parking facilities.

Key Challenges

Willmott Dixon were required to provide early access for tenant fit out works, requiring a segregated site to ensure all health and safety policy was adhered to.

How these were delivered

Willmott Dixon in fact offered their site offices to the fit-out contractor and a good relationship was formed so that any issues could be quickly addressed.

Lessons Learnt

The Good

  • Surrey County Council believe approach is a blue print for others to follow in using land assets to provide long-term revenue streams that off-set cuts in funding sources.
  • The project was completed on time and was defect free on handover, and achieved a customer satisfaction score of 96.25%.
  • Willmott Dixon took on a technical apprentice who completed their first year of training whilst on the project, and is now looking to join the Management Trainee Scheme
  • The team formed a relationship with Brighton University based STEM Susex, a regional coordinator of work experience, and the site hosted a work experience placement during their summer break, as well as holding various events for STEM.
  • The Group Safety Inspection recieved the best combined score to date.

The Challenges

  • Very short preconstruction period to start on site date which required the procurement and early engagement of our supply chain so that we could obtain robust design, procurement and cost certainty in order to meet the required programme.
  • Willmott Dixon were unable to enage directly with the building end users during the early stages of the project, and this created challenges during the construction phase when it became apparent that their requirements did not align with our specifications. We were however able to provide the information so that their design could be adapted to meet their requirements during their own fit out.

SAVE / benefits and how

  • Added value benefits c12.2% c£2,050,000
ContractGateway 3Gateway 4Variation
Time72 weeks73 weeks0

KPI Graphs

Apprentices 23
Average H+S AIR Zero harm
Average CCS score 43/50
Waste diverted from landfill 98%
End User KPI’s 96%

Absorbed £900k of variations into programme


Willmott Dixon
Guy Dawes
Framework Manager